Thank you for shopping with Cartesa Prints
If in the event that you do wish to return an item, please follow the returns policy.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (including labels, swing tags). Items with obvious signs of use, is not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a refund or exchange.
Please note, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £50, it is advisable to use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item if it is not trackable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, a refund will automatically be processed to the gift giver and they will become aware of your return.
Additional non-returnable items:
* Gift cards
Special orders (unless defective)
To complete your return
Please fill in the box below with your details, or email firstname.lastname@example.org for instructions.